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Candice O

1 reviews | Active since Feb 2018

06 May 2023, 13:19

ABSA Worst insurance

Worst service its a weekend we sitting without a geyser because these people dont follow up , and you hold on for 30minutes for the call centre,when you call again they closed and you need to use emergency services who are also reluctant to help, now we must cover cost for any replacement of damaged equipment caused by the geyser

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply08 May 2023, 09:20
Official
Dear  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  The reference number for your complaint is C-***2. Regards Pravesh Bejay Absa Bank Group Customer Care 

Best regards,

CO
Candice O's update09 May 2023, 08:11
Reviewer Update
And yet we still wait for service, your follow up is pathetic
Absa Insurance Company Limited
Absa Insurance Company Limited's reply09 May 2023, 08:38
Official
Dear Candice

We have escalated your matter to our Absa Insurance Dept. for urgent intervention.

Regards Pravesh Bejay Absa Bank Group Customer Care 

Best regards,