ABSA - Worst Car Insurance and Customer Service

I have never had such terrible customer service with car insurance! I've been trying to reach ABSA Activate insurance for the last 2 days just for a confirmation of cover. The emails never go through, and the 1 time I got an address, they CC'd someone else to help- which they never responded. I've called countless times, put on hold for long periods and you're very lucky if you get an answer at all! It's day 3 of chasing a confirmation of cover and still no word from ABSA! To think this is only my second month with the insurer? I'm cancelling immediately! Imagine if I was in an emergency and they're no where to be found!