BV
B V
1 reviews | Active since Feb 2025
11 Feb 2025, 11:31
Absa will never let you cancel your policy
I have been complaining about Absa idirect high premium and they refused to assist me in any way. Then after finding a better and cheaper insurance suddenly I can't get to through to them for cancellations. I've been put on hold for more than 30 minutes on three different occasions. This is unacceptable. For anyone who's about to join Absa idirect policy please look elsewhere. These people do not care about customers at all.
Helpful (0)
Replies (6)0
Replies (6)BV
B V's updateReviewer Update
11 Feb 2025, 11:37What's funny is that when I choose other options I am quickly taken to a consultant but the minute you tell that consultant that you're trying to cancel then you're put back on hold. I wrote emails and now I'm out of airtime to continue with this process. They are one useless company with poor service
BV
B V's update11 Feb 2025, 11:37
Reviewer Update
What's funny is that when I choose other options I am quickly taken to a consultant but the minute you tell that consultant that you're trying to cancel then you're put back on hold. I wrote emails and now I'm out of airtime to continue with this process. They are one useless company with poor service
Absa Insurance Company Limited's replyOfficial
11 Feb 2025, 11:44Dear BV Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply11 Feb 2025, 11:44
Official
Dear BV Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management
BV
B V's updateReviewer Update
11 Feb 2025, 12:29The only resolution I need is to have my policy cancelled, please don't send me any more vague emails unless it has to do with the cancellation of my policy
Thanks 👍
Thanks 👍
BV
B V's update11 Feb 2025, 12:29
Reviewer Update
The only resolution I need is to have my policy cancelled, please don't send me any more vague emails unless it has to do with the cancellation of my policy
Thanks 👍
Thanks 👍
Absa Insurance Company Limited's replyOfficial
11 Feb 2025, 12:48Dear BV
Your feedback has been noted.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply11 Feb 2025, 12:48
Official
Dear BV
Your feedback has been noted.
RegardsPravesh BejayCustomer Value Management
Your feedback has been noted.
RegardsPravesh BejayCustomer Value Management
BV
B V's updateReviewer Update
12 Feb 2025, 14:35Called them again today to try and get my policy cancelled because they refused to lower their premium after I've been with them for six years and just like yesterday there's no one picking up and their social media complain manager likes to respond to messages here so he calms us down but in reality he doesn't give a damn. I want my policy cancelled today
BV
B V's update12 Feb 2025, 14:35
Reviewer Update
Called them again today to try and get my policy cancelled because they refused to lower their premium after I've been with them for six years and just like yesterday there's no one picking up and their social media complain manager likes to respond to messages here so he calms us down but in reality he doesn't give a damn. I want my policy cancelled today
Absa Insurance Company Limited's replyOfficial
12 Feb 2025, 15:37Dear BV
Your complaint has been escalated to our Absa Insurance Dept for assistance. We have advised you on email that feedback would be provided on or before 14/02/2025.
RegardsPravesh BejayCustomer Value Management
Your complaint has been escalated to our Absa Insurance Dept for assistance. We have advised you on email that feedback would be provided on or before 14/02/2025.
RegardsPravesh BejayCustomer Value Management
Absa Insurance Company Limited's reply12 Feb 2025, 15:37
Official
Dear BV
Your complaint has been escalated to our Absa Insurance Dept for assistance. We have advised you on email that feedback would be provided on or before 14/02/2025.
RegardsPravesh BejayCustomer Value Management
Your complaint has been escalated to our Absa Insurance Dept for assistance. We have advised you on email that feedback would be provided on or before 14/02/2025.
RegardsPravesh BejayCustomer Value Management