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HW
Hester W

1 reviews | Active since Nov 2023

16 Nov 2023, 10:10

ABSA WEATHER DAMAGE CLAIM

ON 19 SEPTEMBER 2023 I LOGGED COMPLAIN, ONLY ON 25th OCTOBER THEY LET ME KNOW CLAIM HAS BEEN REJECTED. SINCE THEN I TRIED TO GET THE PHOTOS FROM THEM SHOWING THAT ON GOOGLE THEY SAW A YEAR AGO THAT POLE WAS NOT STRAIGHT. ALREADY HAVE 6 REFERENCE NUMBERS - STILL NO FEEDBACK FROM THABO MOTAUNG OR SANELISIWE DANISA AND ALSO SEND TO ABSA CLAIMS DEPT WITHOUT ANY FEEDBACK FROM THEM.

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 Nov 2023, 11:21
Official
Dear Hester Wagenaar Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***4. Kind regards,Group Customer CareRezona Louw

Best regards,

HW
Hester W's update16 Nov 2023, 11:27
Reviewer Update
HI REEZONA,
THANKS FOR RESPONDING - HOPE TO HEAR FROM YOU SOON.

REGARDS
HESTER
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 Nov 2023, 12:40
Official
Dear Hester Wagenaar Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw

Best regards,