TB
Tamaryn B
1 reviews | Active since Nov 2012
11 Sept 2019, 12:27
"Absa, we are committed to giving you exceptional service" - Really???
We have had water damage to our house on Friday, 6 September. Now, 7 days later we are still waiting for progress on this matter. We have since moved all our stuff into the living room as the carpets is still wet in the bedrooms. There is a horrible smell (probably mould) and we just have to wait to be contacted. Please help!!!
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
11 Sept 2019, 13:22Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Absa Insurance Company Limited's reply11 Sept 2019, 13:22
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
TB
Tamaryn B's updateReviewer Update
13 Sept 2019, 14:20Less than two hours after this review, we were contacted by Pravesh & Shalla. Shalla phoned me and asked for all the details. She then got Nerisha to contact me. Before close of business the same day, Nerisha got in contact with two suppliers who we needed for the work to be done. Both of those suppliers/contractors also contacted us - still the same day. They came to inspect/quote the following day. Our carpets are being removed tomorrow. Thank you Nerisha - you made it all happen.
TB
Tamaryn B's update13 Sept 2019, 14:20
Reviewer Update
Less than two hours after this review, we were contacted by Pravesh & Shalla. Shalla phoned me and asked for all the details. She then got Nerisha to contact me. Before close of business the same day, Nerisha got in contact with two suppliers who we needed for the work to be done. Both of those suppliers/contractors also contacted us - still the same day. They came to inspect/quote the following day. Our carpets are being removed tomorrow. Thank you Nerisha - you made it all happen.