ABSA WARRANTY'S ARE ***** - WHAT YOU PAY FOR IS NOT WHAT YOU GET.

My 4x4 went in for a service and it was found that a ABS sensor needed to be replaced which my ABSA warranty covered @±R1900. 3 weeks and ±650kms later after an off road excursion I noticed that my steering was not operating as well as what it used to and was shaking. So I took my 4x4 to a RMI approved steering and suspension specialist and was told that my steering rack requires work. Under my ABSA Mechanical warranty R5000 is to be covered for this component, further more I have an added ABSA Booster warranty which is to cover an extra R2500. I was told by the service provider that Absa is only authorizing to cover ±R5300 and I am liable for the difference!!! (Total cost of repairs is R±10 000) After numerous calls all week and all my talk time used up on my mobile phone, today I finally got a shocking reason by ABSA that the 2 SEPERATE CLAIMS (ABS Sensor & Steering Rack) are being classed as one due to the time between the claims and the distance traveled. How can this be classed as one claim when my Steering rack was not an issue during the first claim and after ±650km I traveled of which heavy off roading was also done in, I submit a SEPERATE claim and then get told its one claim? I am unable to speak to a manager or supervisor to state my case and a Reference number for all my calls is not being provided either!? I DONT KNOW WHAT TO DO! Whats going on with ABSA being ***** like this and running away from costs of which I pay monthly installments for to be covered... Would I have any luck going to an Ombudsman, cos I can't accept this, I pay monthly for ABSA warranty and ABSA booster warranty and expect to be covered for what's stipulated in the contract. I hope this reaches ABSA and I get an answer with valid explanations. But this serves mainly to warn the people.