Absa Vehicle Insurance Department - *******ed

Just a few days ago I left a complaint about Absa Vehical Finance mentioning how they double debit me every year in December. With that complaint I mentioned how Absa takes out vehicle insurance for customers and takes out money their account. They take out this insurance with you unaware, you see and don't sign for anything but they deduct money from your account. Every year in October/November they ask customers to provide a Confirmation letter of your comprehensive vehicle insurance. So this document we get from our insurance company. When they requested for it, I sent it through immediately in October but because someone didn't do their job and load the document I sent the insurance department decided they will open up and insurance on my name and deduct the money (that is *****) they go through audits throughout the year so it's obvious they trying to make it look like they have things in order but if people did their jobs right, the bank would know I have a comprehensive cover! The consultant even confirmed the document was received by me. So I would like to know who authorizes for these insurances to be taken out, someone has to sign it off before you tackle a customers bank account. They debited my account on the 27 December 2023 of R1099. 07. There was a consultant who had the audacity to email me and ask for my proof of comprehensive cover letter again. They expect customers to send them things 10 times but they will not investigate the route of the problem! It's putrid. I believe the problem lies with Absa Insurance iDirect.