1 reviews | Active since Jan 2025
ABSA UNPROFESSIONAL AND POOR CUSTOMER SERVICE
ABSA UNPROFESSIONAL AND POOR CUSTOMER SERVICE This matter is now becoming completely ridiculous. I can't believe that a large company like ABSA are happy to provide such unprofessional and poor customer service.
I ask that a manager or CEO contact me please. I have been trying since the 6th of January for someone to contact me from ABSA to help me. I keep getting automated messages with reference numbers. If you call numbers that are on Google, you are told that the lines are busy, then you sit for 2 hours plus, if you are lucky and someone answers and the person cannot help you, then you are redirected again and then you sit again for 2 hours and wait.
I received an email yesterday saying my car insurance has been canceled due to extremely poor service and no money will be deposited from my account. Now I get the sms: Absa Insurance: Dear MRS AJ LAMPRECHT, we have not received your Activate insurance premium for policy no..... . Please contact us on ***or email ***ca to make payment arrangements, alternatively, we will collect the outstanding premium with your next debit order. Auth FSP 8030 You are not authorized to deduced any money of my account I think this is unacceptable and show no respect to clients I want this matter resolved today Jeannie Lamprecht
Kindly be advised that this matter is receiving attention at senior management level. We requested them to contact you urgently. To avoid any duplications, we will link this case-to-Case Ref C-***1.
Apologies for the inconvenience caused.
Regards Pravesh Bejay Customer Value Management
Kindly be advised that this matter is receiving attention at senior management level. We requested them to contact you urgently. To avoid any duplications, we will link this case-to-Case Ref C-***1.
Apologies for the inconvenience caused.
Regards Pravesh Bejay Customer Value Management
Your feedback has been noted, and we will be following up constantly with our Absa Insurance Dept.
Regards Pravesh Bejay Customer Value Management
Your feedback has been noted, and we will be following up constantly with our Absa Insurance Dept.
Regards Pravesh Bejay Customer Value Management
I am writing to express my extreme dissatisfaction with a call I received today, shortly after 2:00 PM, from one of your agents. This call, and the events surrounding it, highlight a concerning lack of respect for your clients.
I have sent numerous emails detailing the situation, yet the agent who called me today clearly had no understanding of the matter. His question of do I want to cancel my insurance, just shows me your lack of interest in you klients
This is particularly frustrating as I had already cancelled my insurance policy yesterday and received a confirmation email acknowledging the cancellation. Despite this confirmation, I am now receiving these calls and SMS messages demanding payment.
This situation is unacceptable. It is clear that there is a serious disconnect between the information I have provided to ABSA and the information available to your agents.
I expect a prompt resolution to this issue, including confirmation that my insurance policy is indeed cancelled and that no further payment requests will be sent.
I request that a supervisor or manager or CEO contact me as soon as possible to discuss this matter further. My contact number is ***.
Jeannine Lamprecht
I am writing to express my extreme dissatisfaction with a call I received today, shortly after 2:00 PM, from one of your agents. This call, and the events surrounding it, highlight a concerning lack of respect for your clients.
I have sent numerous emails detailing the situation, yet the agent who called me today clearly had no understanding of the matter. His question of do I want to cancel my insurance, just shows me your lack of interest in you klients
This is particularly frustrating as I had already cancelled my insurance policy yesterday and received a confirmation email acknowledging the cancellation. Despite this confirmation, I am now receiving these calls and SMS messages demanding payment.
This situation is unacceptable. It is clear that there is a serious disconnect between the information I have provided to ABSA and the information available to your agents.
I expect a prompt resolution to this issue, including confirmation that my insurance policy is indeed cancelled and that no further payment requests will be sent.
I request that a supervisor or manager or CEO contact me as soon as possible to discuss this matter further. My contact number is ***.
Jeannine Lamprecht
Your feedback has been noted, and the matter has been escalated accordingly.
Regards Pravesh Bejay Customer Value Management
Your feedback has been noted, and the matter has been escalated accordingly.
Regards Pravesh Bejay Customer Value Management