ABSA tor the rescue
Good day Absa
Thank you for your effective and efficient assistance with the replacement of my geyser.
Your assistance in this regard is much appreciated.
Kind regards Gurshell Abrahams
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
23 Aug 2021, 12:36Dear Gurshell
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
Best regards,
Absa Insurance Company Limited's reply23 Aug 2021, 12:36
Official
Dear Gurshell
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
It is indeed pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Daphne Le Grange
Best regards,
's updateReviewer Update
24 Aug 2021, 15:02Well this went pear shaped quite quickly, a new geyser was installed by Pro Plumb from Gordons Bay paid my R800.00 excess fee, as of today Tuesday 24 August 2021, at 14:59 still no hot water.I received sms's from Digicall, Homeassist and FOGI who still have not made any effort to assist me with my claim.Four days later new geyser still no hot water. I contacted ABSA insurance call centre and I am not convinced my claim will be resolved any time soon as loyal ABSA customer I am shocked at this level of customer service as I am with ABSA for the past 24 years.
's update24 Aug 2021, 15:02
Reviewer Update
Well this went pear shaped quite quickly, a new geyser was installed by Pro Plumb from Gordons Bay paid my R800.00 excess fee, as of today Tuesday 24 August 2021, at 14:59 still no hot water.I received sms's from Digicall, Homeassist and FOGI who still have not made any effort to assist me with my claim.Four days later new geyser still no hot water. I contacted ABSA insurance call centre and I am not convinced my claim will be resolved any time soon as loyal ABSA customer I am shocked at this level of customer service as I am with ABSA for the past 24 years.
Absa Insurance Company Limited's replyOfficial
25 Aug 2021, 08:29 Dear Gurshell
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3 .
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3 .
Regards
Daphne Le Grange
Best regards,
Absa Insurance Company Limited's reply25 Aug 2021, 08:29
Official
Dear Gurshell
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3 .
Regards
Daphne Le Grange
We acknowledge receipt of your posting
Your further concern will be reviewed.
Your complaint reference number is C-***3 .
Regards
Daphne Le Grange
Best regards,