Absa take me home service

Ohhh and i had to forfeit my ride as the driver didn't finally decided to come an hour later after i left and was on the phone with the consultant to cancel. Was a *******

I took my car for maintenance and thought absa take me home uber services will come to my rescue as one of my added benefits from absa idirect insurance. Total *******. Second attempt and driver still didn't pitch and i had to call in 30mins to check, consultant told me she can't help me but can just give me an email to lodge my complaint. No resolution or solution. I had to again make my own arrangements. Use my own money. Wasted my airtime and time. Once beaten twice a fool. Never again. They can keep their so called benefits. ******* i still say. So disappointed.

Hi Lebogang. I have sent you a few emails with no response from you. Called the numbers on the email and no answer. Its been a few days since our 1st call and im still waiting for the outcome of my case. Can i kindly ask for some sort of update. I called the customer care and i couldnt be helped and ran out of airtime. I was transferred to so many departments that i gave up. Your reply will be appreciated

I have been compensated for the money spend on my own arrangements due to no show of the take me home taxi service. I personally want to thank
Lebogang Mashiane
Specialist Case Manager for handling my case, more updates would've been great but i appreciate her efforts. Hopefully absa idirect take me home services will rectify such errors for future references.