ABSA slacking on insurance issues
I need Absa to call me back with regards to my insurance policy. Absa hasn't debited for December and I'm not sure why.
Early this month I cancelled an unauthorised debicheck of R441 which I had absolutely no idea what it was for because there's an Absa vehicle finance debicheck for my car and for insurance that I approved with my bank.
The R441 was unauthorised and I had no information why that additional fee was being taken from my account.
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Absa Insurance Company Limited's replyOfficial
29 Dec 2025, 10:19Dear Zesuliwe Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. Regards Pravesh Bejay Customer Value Management
Best regards,
Absa Insurance Company Limited's reply29 Dec 2025, 10:19
Official
Dear Zesuliwe Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***6. Regards Pravesh Bejay Customer Value Management
Best regards,