FM
Fhatuwani M

1 reviews | Active since May 2025

07 May 2025, 13:57

Absa service good

Today I phone to check on my policy that was ammendment I didn't get the documents or it was sent to me the lady who answered the phone by the name of Lucia Lekone help me a lot She checked and send the documents immediately She checked if the debit order was done The highlight is when she told me that the amount debited was more than what was supposed to be debited Am very happy and I appreciate her honesty The money will be reversed to my account Thank you Lucia Keep it up

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply07 May 2025, 15:29
Official
Dear Fhatuwani


It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance

Best regards,