Absa serice levels is deteriorating

I am writing to express my deep disappointment with the current state of Absa's service. My recent experiences have been far below expectations, particularly regarding response times and the overall quality of assistance.

For instance, I needed to add my solar system to my insurance and was instructed by the call center to email the required documents. Shockingly, it took an entire month to receive confirmation. When I tried calling to follow up on the status, I was met with vague responses, such as being told that "it is in process." This lack of efficiency and clarity is unacceptable.

Additionally, my insurance premium increased by almost R600 per month for the added solar panels. Upon investigating, I obtained quotes from reputable companies that offered the same coverage at R2,500 less per month. This discrepancy is outrageous. I am currently in the process of canceling my policy with Absa, but given the delays I’ve experienced, I have little confidence that this will be resolved before the end of the year. Consequently, I may find myself paying both Absa and the new insurance company simultaneously, which is entirely unfair.

After 37 years as a loyal client, I am seriously considering ending my relationship with Absa. This recent experience has been the most frustrating and disappointing in my long tenure with the bank.

I urge you to address these issues promptly and restore some level of confidence in your service.