TK
Thashnee K
1 reviews | Active since Apr 2021
13 Feb 2023, 11:09
ABSA Road side Assist
I am a female driver On Friday, 10 Feb 2023 @5.10pm I had a burst tyre in a dangerous area and tried call ABSA idirect to get road side assistance. I was on hold for 15 min, due to the area I could not hold on any longer and had to seek other help. Does anybody even work at the call centre?
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Absa Insurance Company Limited's replyOfficial
13 Feb 2023, 14:52Dear Thashnee Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply13 Feb 2023, 14:52
Official
Dear Thashnee Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care