Absa ****** refusing to pay up after claim is settled!

My claim has been finalized a week ago according to a very *********** Mbali Ngobese but they are not paying me! Regardless of the follow up emails and messages, this ghost does not respond. Absa is just a bunch of ******* so if you are with absa iDirect, wait until you claim or do yourself a favour and move to a reputable insurance company! I think all this is to milk more money from me for the next debit! I want my refund so I can move immediately