ABSA refusing to pay for claims.

At Absa Insurance company, we don’t just think about insurance, we think about what you’re thinking about. That’s why we’ve made car, home and contents insurance easy. So let us take care of your insurance needs and give you the peace of mind by providing you with sound insurance products.

What a lie you tell your customers!!!!

I have been paying you for over 4 years and you are going out of your way not to pay my claims.

First we had alot of rain over the December and January of 2021/2022. It resulted in our roof not being able to cope with the amounts of rain and damaged our roof. We had a company come out and fixed it out of our own pocket. But still there was leaks. We were advised to go through our insurance to have the problem fixed as we can't afford to do it. We have cupboards that's rotten because of the water. It took ABSA 3 months to decline the claim. Shocking!

Secondly we had issues with our geyser. It's been more than a week without hot water and ABSA is still not getting it sorted out. We had people around twice knowing what the problem is but could not fix it as ABSA needs to give them the go ahead. After a week of struggling we were informed that it could take up to another 4 days to approve. I have 2 small children and can't go without hot water. We ended up getting people out and paying it our of our pocket.

Our homeloan is with ABSA aswell as our insurance. As first time home buyers we really thought ABSA would give us peace of mind but it's a lie! I would not recommend anyone using them especially with insurance. I will take this matter further as we have paid them in time every single time but they did not keep up to their side of the agreement. Easy to take clients money but customer service dropping calls whilst we trying to sort it out and refusal of paying for claims has stunned me.

Please people, stay away from them!

Absolutely shocking!