ABSA refuses to refund me my premiums

I cancelled my policy and my wife’s insurance with ABSA Idirect and ABSA activate on the 25th of October 2024. They proceeded in debuting my wife’s account and now on the 13th of November they are not willing to process both refunds. I have now paid two insurance premiums both to ABSA and my new insurance copy despite absa confirming I’m no longer covered. It’s shocking that now I’m told they can’t pick up my policy on the system, BUT WHERE IS MY MONEY!!!!