ABSA Refusal to Reimburse

I canceled my policy 2 weeks before the end of February 25. I found the insurance through the Broker, so on the 3 March 25, the assistant Broker called ABSA and initiated the cancelation and requested for my reimbur*****t, because I was migrating to Miway. End of February 25, ABSA debited my account as well as Miway. This created a financial problem. However on the 3 Mar 25, an ABSA consultant called and did the cancelation with me and informed me that I will reimbursed R3000. On 24 Mar 25 I called my broker to follow up cause the 7 to 14 days of the reimbur*****t passed and was long overdue. Absa Insurance did not cooperate with my broker, till to this date 31 Mar 25. On 26 Mar I called ABSA, one of the consultants answered and stressed that the reimbur*****t was long overdue and that my feedback will be emailed to my broker, until now I'm sitting without feedback and my money still not paid. The surprising part is on daily basis I get calls from ABSA Insurance consultant trying to offer me a better quote. I feel like ABSA does not want to pay me, they rather fight to have me back as their client. I'm very stressed and have incurred financial areas due to that debit order.