Absa people are lacking sympathy and ubuntu values egnoring A letter Writen in Zulu from an uneducated old woman

Absa rejected my moms claim who has been paying for more than 20 years..pointing out the claws that she needed to mantainance the roofing for them to cover her and pay the claim...my Zulu speaking mother is very confused and dissapointed and feels bad and embarrased and ashamed for not being afforded to go to school by her grandparents back then now that she feels it is used against her to reject the claim.Absa failed to explain their product to her years back and has never since asked if she understood what she wil be paying for .she has writen a letter in zulu explaining how she was told to sign and agree to continue paying for insurance after her husband passed on and 20 more years later absa refused to pay for her roofing and she doesn't understand what was the point of paying all this years and also why no one bothered to explain to her the claws as she clearly never been to school and her kids were still very young to understand the emails that were sent when she was claiming for a gyser to her youngest son Mpandenhle who is staying with her and helped her make calls for claiming as she coudint speak the language to report the claim also it was not the son's duty to explain the product her mother has been paying for all this years and Oscarine Mkize has not been helpful and has a very bad attitude and not responding to the emails she only does copy and paste and re-sends the claws for rejection of the claim i am not going to rest until my poor mother has been helped and also will appreciate to have someone from absa explaining to her from now onwards as to what is she paying for after they come and expect the house and if they fail to do so i wil report go to SKHIPHA AMAFILES OR ANY OTHER MEANS to help my mother i will even make time to come and sit in the branch with her with the news people until she gets helped..i am only resolving to threats and noise because as her daughter i am sick and tired of absa for responding with copy and paste not dealing with her case individual like she derseves and i am tired of writing on her behalf and getting the same response.I feel if you are not educated and have no husband to speak on your behalf you are mistreated and no one takes time explain what the product will not be paying for.what makes her more heart broken was the people who were sent to check the damage they asked her in her language mama where else is it damaged in your house ..let us take photos everywhere in the house so absa can fix everything that was just raising her expectations for nothing and making her look like a fool when the same photos are now used to show how her the rusty areas prooving that the house is old on top of the roof when it is clear that where the damage is was courses by stormy weather that was on going for weeks in January this year .i am realy getting exhausted with this big Company like absa not taking responsibility and and making sure their product is well understood especially since we have 11 official langauges in south Africa...where must the uneducated go to to have their house or anything ensure.what does one have to do when a bread winner passes on while helping south africa to be a beter place ...she clearly had never dealt with anything including ensuring anything in her life to know how it works in her life prio to her husband death been shot infront of her expect raising kids and doing gardening to help her kids grow and laying low in Natal as a good wife of the ANC member who waa always busy and hardly went home to Natal .This should teach absa to cater for all african language's before taking money from poor citizens who are only told the good part about how they will get helped and no explanation what so ever on what they will not be paying for after soo many years.my father was the founder 1st president of Nehawu and he fought for humans rights and he will turn in his grave if absa continues not attending my mothers roofing.if absa fails to process the claim please refund my mother of all her premiums and she will fix her house and apply for another ensurance that will take her lack of knowledge into concideration and be kind enough to explain to her professional as it is done in court to make sure she gets what absa offers and doesn't offer.