ABSA PARTNERS IN CRIME UNETICAL BEHAVIOUR.

Good afternoon, 3rd Phase It has come to our attention and it has been confirmed, that PBW TRADING USES UNETICAL METHODS to support ABSA HOME INSURANCE. As they asked my husband to write the reason on the quotation 'SHORT NAILS'. They are so poor in their service that they couldn't even lie themselves.

No wonder ABSA standard is going down.

2nd Phase Response of ABSA Dear Anneli

We refer to the complaint forwarded to our office for assistance regarding your claim with our Absa Insurance Dept.

They have confirmed that you were contacted, and feedback was provided.

The claim has been repudiated, and the attached letter was sent to you.

The escalation process has also been provided if you are still not satisfied with the outcome.

We extend our unconditional apology for the inconvenience caused, as this is not aligned with Absa Bank's customer-centric service theme.

Trust that you find the above in order, and confirm we are closing our file herein.

1st Phase of complaint Good morning,

Please find information that led to a very dissatisfied policy holder currently :

PROPERTY INSURANCE

Date : 10/09/2022

PBW trading came to our house to deliver a quote ( Please see 1st Visit pdf) for our garage ceiling that was hanging as we were afraid that this will end in disaster. That is why we reported it to foreseen any damage that could be prevented. At this stage we were not informed that our ceiling was going fall, or that we needed to fix the roof with urgency.

Year 2023 13/03/2023 We reported the claim again to ABSA they again send out PBW to submit a quote

From there the problem just got worst, without any feedback from ABSA INSURANCE, and this resulted in a part of the ceiling falling on our Nissan Qashqai , deep freezers ending in massive damage. We have been communicating with ABSA, and the feedback is that they never received a claim etc. Our respond was, why would a company then come out to assess our ceiling.

We are very unhappy about the why that ABSA has handled the situation, and would like to get feedback, We would also like to change our insurance due to their lack of service and unprofessional behavior.

Kind regards

Anneli Botes