Absa one excuse after another not to pay - dont cover pool pipes then not pipes but skimmer box they also dont cover that

I have this problem with Absa … my swimming pool there is no suction for my pool cleaner to work first they said they don’t cover pipes my problem is the skimmer box . The pool specialist confirmed that it is not pipes but the skimmer box . A new skimmer box need to be installed the water is also dropping same level as skimmer box.. Now they don't cover the skimmer box either - what does Absa now really cover? What do we pay for monthly? First they don't cover pipes now they also don't cover the skimmer box main function of the pool no suction for pool cleaner to work. Every time another excuse from Absa. This is unacceptable to me do they even now what the function of a skimmer box is.? I must struggle to keep the pool clean manually as there is no suction for the pool cleaner to work and the water level is dropping same level as skimmer box.