rD
refiloe D
1 reviews | Active since May 2013
22 May 2023, 09:07
ABSA & NU WAGON NIGHTMARE
Since i reported my query about my car being in repairs indefinitely I'm yet to be provided a date of when my car will be repaired. It has been two months and that simple question still can't be answered, despite the fact that i indicated that i am without a car for the entire time. Now that your service provider NU WAGON had indicated that the parts that took over 6 weeks to arrive have finally been received, is it possible for a paying client to be advised when will the car be delivered.
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
22 May 2023, 09:24Dear Refiloe Dinga
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply22 May 2023, 09:24
Official
Dear Refiloe Dinga
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Best regards,
rD
refiloe D's updateReviewer Update
22 May 2023, 14:59 Rezona Louw You really are a disappointment to customers you need 3 days to answer a question that i asked you for a month ago. You stopped sending me updates for a whole week 15-19/05/2023.
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
----------------------------------------------------------------------------------------------------------------------------
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-**********4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
----------------------------------------------------------------------------------------------------------------------------
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-**********4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,
rD
refiloe D's update22 May 2023, 14:59
Reviewer Update
Rezona Louw You really are a disappointment to customers you need 3 days to answer a question that i asked you for a month ago. You stopped sending me updates for a whole week 15-19/05/2023.
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
----------------------------------------------------------------------------------------------------------------------------
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-**********4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,
Do you even care or the apology is a standard wording you type as you clearly don't have a grasp of how inconvenienced i am. As long as you deduct your premiums successfully. What a disgrace.
Your response below is very disappointing!! Do better and don't worsen my matter by the standard response. I regret ever trusting to resolve my case you are the same as your service provide NU WAGON, no wonder you are failing to make them accountable.
Customer choose better insurers in the future to avoid disappointment and frustration like me!!!
----------------------------------------------------------------------------------------------------------------------------
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The new reference number for your complaint is C-**********4.
Our office referred the matter back to our Absa Insurance department for investigation and feedback.
We will provide you with feedback on or before 25 May 2023.
Regards,