ABSA-lutely pathetic

I have been trying to cancel my insurance for the past month now and it’s been absolutely pathetic - ABSA is the personification of corporate processes NOT working, the people you deal with can never give an informed or proactive answer, it’s always a “we know better than you, now you need to go work it out”, which just results in more back and forth and delays, not only that but the more communication you have the more confused they get.

They have approved the new insurer (which again, was an excuse because they understand the meaning of some of their policy wording and terms) upon signing of a concession - this has “been complete” and still just dragging their feet to process the credit on my bond, so that we can all move on.

In every bad situation or interaction there is an opportunity to go above and beyond, and turn a negative into a positive - you have done nothing but aggravate this situation.