ABSA LIFE POLICY ClAIM HELL!

I have got Life Insurance policy with ABSA Life. I submitted a claim under the dreaded disease category. I have had this policy for 13 years. I submitted this claim on the 5th of December 2024. On the 13/12/2024 ABSA Life requested me to sign a consent for to be obtain my medical records from my GP of which I signed and sent it back immediately. On the 30,31 and 3rd of Jan I called ABSSA to no avail. This was to follow up on my policy claim. On the 8th of Jan 2025 Ivan Van Wyk ( claims assessor) requested my medical records from my doctors at Intercare Tygervalley. On the 14th of Jan 2025 when I ask about the progress, he mentions he is waiting for the doctors to send my records. ABSA says they will respond to claims with in 25 working days. My claim has passed the 25 working days window. There is no one you can, there is no manager that one can report to When you do call the phone is always engaged. I will submit all the necessary details such as claim number once needed to do so.