1 reviews | Active since May 2020
Absa life policy......
I am the policy holder of Absa life for years, and I used debit order for monthly installment. Recently they stopped deducting, and I wasn't aware of that. Then they sent a message that they are about to close my account, the message had contact details that are not working. Then I found other contact details on internet, I used them to query about the deduction and they promised to fix it and made arrangement for deduction. But stil they didn't deduct. Then the following month stil they did not deduct and I went to the branch, they made a call to Absa life. Then they said my policy has lapsed but they will reinstate it and call me. That was last week Tuesday. I tried to call this morning but the waiting aid too long till my minutes were finished. My wish is to reinstate my policy and continue with it cause I covered my loved ones.
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by the close of business on 30 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number by the close of business on 30 July 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL