Absa Life Funeral policy a ****

Phone calls made during the week of 10 June 2024, after the passing of my sister is to date unreturned. Email sent on 20 June 2024, was rep**** to that the claim is confirmed and will be dealt with within 48 hours. We are past the time frame. Second email of 25 June 2024, still unanswered. How is a funeral claim not attended to? You obtain these policies to assist the family during the time of grieving to have a peaceful burial, but not with companies like Absa, not responding to claims. We had to take our deposit for a house, intended to be used by the end of this week (28 June), to pay for my sister's funeral, now I don't have the funds to pay the deposit on my house and Absa is radio silent.