GG
Gwyneth G

1 reviews | Active since Sept 2020

19 May 2025, 09:48

ABSA Life

I took out a funeral policy with ABSA Life, my first premium was on the 1st March 1999. I have been paying this monthly with a yearly increment. The policy is 26 years old, when I made enquiries when will the policy be paid up. The agent told me that the policy will be paid up when I turn 80 (in 11 years time).

The policy is valued at R10 000.00 but my yearly Installment at the moment is close to R1 000.00. By the time I turn 80 I would have paid in more than the policy is worth.

I asked the agent will my policy be upgraded with the extra money that I paid in. He checked with management and came back to me and said no, I either continue paying the policy or cancel it.

When I took out the policy it was for 20 years, now ABSA says I have to pay gor another 11 years. How can rob people this way. If I had known back in 1999 about this I would have banked that monthly installment and would have more than R10 000.00 saved.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply19 May 2025, 14:05
Official
Dear Gwyneth Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited
Absa Insurance Company Limited's reply26 May 2025, 13:20
Official
Dear Gwyneth 
With reference to complaint number C-***8.

Thank you for taking my call and accepting a conference call with Zandi at Absa Life. Kind regards,Group Customer CareVanessa Crowe