Absa Legal / Law for for All

I took out the legal cover in January 2024, I then needed their services end of February 2024 and they gave me the sloppiest legal representative , I am even questioning their legitimacy. The lady called me in March this is after I relayed my incident online , I have to be on a 1hrs 20min call with her relaying the same story and she promised to send me documentation with 7 days, 2 weeks later I communicated with them and she again called me with the same excuse that she was on leave and she will be sending the documentation. In a paperless world 2 weeks after that call (6 weeks later) she eventually sent the document which I had to put my incident on paper for the 3rd instance and it was not even convertible on my pc, I ended up sending it back a few days later, I am constantly on the road and the effort to print and write a 2page story was so annoying as well, nevertheless 3weeks later the legal rep hasn't drafted or made efforts to do her part, I then decided to cancel my policy beginning of May 2024, they want me to pay my final premium "cooling off period" which I paid but they are still not delivering? and the legal rep lady has the nerve to even email me and tell me she is suspending her services. I want my money back. She didn't do her part in the 1st place I don't want her services anymore that is why I am cancelling however she owes me from March and must deliver. Absa step into the room regarding this matter else I am cancelling my personal accounts as well