Absa just wants our money ! They make u promises they can’t keep

My geyser burst on 18 July . I logged a claim on 24 of July . The assessor came to my property on the 29 of July only submitted his report on 3 august. His report said that non of the damaged items were damaged. My dining room table has turned black and swollen due to water damage . My chairs have mould growing on them due to water damage . The assessor from legist apparently says after looking at the items that there’s no damage. Kelly calls me to say that they are not willing to replace the items and if I feel the items are damaged I must send her pictures. So what was the point of the assessor coming to my property. I feel so violated knowing that I pay my premium every month and get treated like some dog by Absa . They’re service is absolutely pathetic. They take my money every month but now in a time of need they give you this kind of service . I was told that my spiked carpets should just be cleaned and I must provide Kelly from Absa with a quote as they don’t have a service provider for that . Isn’t that what we pay insurance for . Absa wants my family and I to dine on a mould infested table and chairs and say that the table has turned black due to it being antique . Worst experience ever.