LR
Lerato R

1 reviews | Active since Oct 2020

12 Feb 2025, 12:22

ABSA IS HARRASSING ME BACAUSE THEY WON'T PAY OUT MY CLAIM

Hello Peter

i have a huge problem here that looks like it has no end, i have been sitting with a problem that i have given more than enough patience as my fuse is gradually running flat.

It has been a week since i reported my geyser having had leaked and continuously telling a story over and over again here. i have no knowledge of how plumbing works and how to even begin troubleshooting where it is situated.

this is an incident that occurred on the 23 December 2024 that i equally reported on the very same night exchanging turns with my daughter when i got hysterical. i was fresh out of depression facility shortly before all this happened and that is just beside the point here that my home was in a bit of state of untidiness that i was.

like i had already explained i had no money to cover the excess and exercised patience until i got paid so as to sort out this matter which indeed paid when i had funds, right, the pipes were replaced.

i dont understand why i need to suffer in this way whereas i pay monies towards this issue, just now if i stop paying, they will be the same people breathing down my neck and bombarding my phone asking when i will be paying them but when i need help i am being told that the house was in this condition from get go before all this. i am not sure if they live here with me to be so certain about that lie. I am being harassed almost on a daily basis asking me for pictures that the plumber took and videos of how this occurred.

i can be sure that i am dealing with a problem that most black single women go through when days like these happen, which just proves that we still have a very long way to go as a nation in SA. hence i was saying that if it's a white man's property or complaint, all this would not even have dragged up to this month and distasteful level.

and it further shows that if the worst should happen i will be living in the street and back to the hospital trying to treat depression.

1. December i report an incident 2. My walls have sucked all the water 3. My bathroom ceilings are almost falling off 4. My carpets are stained and from all the dirt coming out from the leaks 5. im being told **** about the whole thing being my fault. 6. There is a woman that is almost calling me and consistent with the idea that she heard that my house was like this even before the plumber and assessor came to see what is happening here. 7. She still insists on sending another assessor to come and confirm all this nonsense.

WHY DO I NEED TO SUFFER FOR SOMETHING THAT I PAY OR ON A MONTHLY BASIS WITHOUT FAIL AND THIS IS THE TREATMENT I GET. I DO NOT THINK I WOULD WASTE MY TIME TRYING TO DESTROY MY PROPERTY AND RISK NOT BEING HELPED AND WASTE MONEY ON RESOURSES, THE MONEY THAT I DO NOT HAVE A RICH WOMAN HAS AT EXPOSURE FOR DUMB ****.

I NEED TO KNOW IF IM BEING HELPED OR NOT, BECAUSE FROM WHERE I AM SITTING IT DOES NOT LOOK LIKE IT, AND IF SO, I WOULD LIKE TO CANCEL THEM AS MY INSURERS AND LOOK FOR SOMETHING THAT IS BETTER OVER A CONTRACT THAT BEST SUITS THE BOTH ME AS CLIENT. SINCE THEY ARE OF NO USE TO ME AND THEY CAN REFUND ME WHAT I HAVE BEEN PAYING, WHICH THEY WILL NOT AGREE TO PAY, THEY ALWAYS HAVE ONE STORY IF NOT THE OTHER. TRUSTWORTHYNESS IS SOMETHING THAT IS NO WHERE CLOSER TO THEIR BUSINESS VOCAB. ONE HAS TO NEGOTIATE AND FIGHT BEFORE THEY GET ASSISTED.

TO BE QUITE HONEST THIS IS TAKING A HUGE TOLL ON ME, AT TIMES I JUST DONT WANT TO SPEND TIME AT HOME AND COME BACK AT NIGHT JUST TO AVOID THINKING OF THIS PROBLEM THAT HAS NO SOLUTION.

I TRUST THAT OTHER NEW HOMEOWNERS ARE ABLE TO READ THIS AND CAN SEE WHAT BLACK WOMEN SUFFER, AND THAT OUT THERE LIVES A KAREN THAT WILL EVEN BE ASKED TO DO A COMMERCIAL ON TELEVISION TELLING US HOW WONDERFUL AND NICELY SHE WAS ASSISTED... AFTER ALL WHITE PEOPLE DO PREFER ABSA AND ABSA DOES HAVE MORE CLIENTELE OF WHITE DOMINENCE.

IF I SHOULD TAKE THIS AS FAR AS SHARING THESE REVIEWS ON OTHER SOCIAL PLATFORMS I CAN WITHOUT A DOUBT. THESE ARE THE KINDS OF PROBLEMS THAT MAKES US AS BLACK SOCIETY LOSE OUR MORALS AND SAY WHATEVER WE WANT.

I AM LIVID AT THIS POINT I CAN'T BE SITTING DOWN AN WASTING TIME WRITTING REVIEWS THAT COME BACK SO EMPTY AT THE END OF IT ALL.

AM I GOING TO BE ASSISTED OR NOT?

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply12 Feb 2025, 13:52
Official
Dear Lerato
 
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. 
 
The reference number for your complaint is C-***0.
 
Regards 
Pravesh Bejay 
Customer Value Management