ABSA IS ARROGANT

ABSA Insurance is arrogant and disrespectful and deserves no star for their irrational behaviour.

I’ve been a client of ABSA and its predecessor for more than 60 y but this is about to end. I submitted a claim (***) in March for storm damage. A brick wall was blown over and barge boards were blown off. The assessor rejected the part of the wall damage and I was offered a minimal amount in cash for the barge boards.

I rejected the cash offer (as it would never cover the cost to repair the damage) and asked that ABSA rather appoint a contractor to repair the damage. They responded by informing me that it is within their rights to refuse to repair the damage.

Several attempts to reach out to ABSA officials Cynthia, Kgomotso and others were unsuccessful and my so called Private Wealth Manager never came back to me. It took on average 5 phone calls to get through to an official and my requests were every time met with a superior attitude of ‘it is within ABSA’s rights’ not to appoint a contractor. Is forcing me to accept an inferior amount of cash reasonable? No it isn’t.

ABSA is about to loose a life long client and up to 10 accounts for a dispute of a mere R3,500.00.