DM
Daniel M
1 reviews | Active since Mar 2018
19 Apr 2022, 17:44
Absa is a *****
I claimed for a laptop not long ago and on the 8th of February 2022 I received a computer from one of their service provider. After using the laptop for few days some of the buttons were getting stuck, now it doesn't want to play media it plays it on slow motion and the computer itself is very slow.
This shows exactly the bad treatment that we are receiving from Absa, I don't know why they don't let us customers choose the computers ourselves, to me this computer is not new and is not even a second hand, this computer is s****. Absa is a *****
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
20 Apr 2022, 08:40Dear Daniel Msibi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply20 Apr 2022, 08:40
Official
Dear Daniel Msibi
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
DM
Daniel M's updateReviewer Update
20 Apr 2022, 21:41I'm not expecting anything because I know you guys don't give a damn about us, all I'm expecting from you is excuses and coming with fabricated reports and put the blame on me. I know how you operate.
DM
Daniel M's update20 Apr 2022, 21:41
Reviewer Update
I'm not expecting anything because I know you guys don't give a damn about us, all I'm expecting from you is excuses and coming with fabricated reports and put the blame on me. I know how you operate.
Absa Insurance Company Limited's replyOfficial
21 Apr 2022, 10:22Dear Daniel Msibi
Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply21 Apr 2022, 10:22
Official
Dear Daniel Msibi
Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Our office is busy with the investigation of your complaint and will provide you with feedback as soon as our investigation is concluded.
Kind regards,
Group Customer Care
Rezona Louw