ABSA INSURNACE - LEGAL: *******

I was called mid November by an agent from Absa Activate for a car and home insurance quote. The agent took all of my details and proceeded with a quote. He seemed rather rushed. I was then given a premium of +-R1350 to which i agreed to. When the policy document arrived, it showed a premium of +-R1850. I queried whilst the agent was still on the line and he assured me that the premium will be +-R1350 as the discount will not reflect now but on the new policy documents that will arrive within 2 hours, This never happened. I then emailed absa and asked them not to proceed with the debit until i receive the correct policy documents. Guess what, they still debited me. I was thereafter debited again in December. i called in 3 times and they said they will investigate but no one has given me feedback. I cannot get a refund nor am i able to get them to cancel the policy. i emailed every possible email address requesting the call recordings and this has not been actioned. Everyone seems to ignore my plea. I am now taking it up with the Ombud for STi hoping to get a resolution. STAY AWAT FROM ABSA GUYS!!!