ABSA Insure NO RESPONSE & ACTIONLINE not knowing the ABSA business !!

Although my preferred language on my ABSA profile is Afrikaans, (seems like it was changed), I will do this in English - so that others also can understand. Between 31/05/2024 and 30/04/2025, I received at least 7 SMS's from ABSA inviting me to contact them about credit insurance (kredietbeskerming) on loans with them.

So, I did as per the SMS, mail them on the e-mail address supp**** on 30/04/2025 @ 15:52 and received a reference number a minute later: C-***1, with this feedback "A consultant will be assigned to your request."...

On 08/05/2025 @ 16:57 I followed up again on the matter, this time receiving a new reference number, C-***3, again with this feedback: "A consultant will be assigned to your request.". This mail was also cc-ed to ABSA Actionline!!

On 13/05/2025 @ 15:38, I received a mail from ABSA HOME LOANS, advising that they have forwarded my request to the same e-mail address, which I started with - wonder how it got to them, Actionline not knwoing where to send an ABSA New Insurance related mail .. ?? !! OR .. ?? 2 minutes later, I was cc-ed on the mail to creditlifeadmin as well from ABSA Home Loans...

On 14/05/2025 @ 19:50, I again follow up on the matter and guess what, 2 minutes later I received a 3rd reference number from them, with the same message: C-***4...

I responded to that at 20:02, but yet no further response...

Seems to me that system wise, some ABSA agents can show three tickets, of which perhaps all three was closed off - nice work ABSA team with regards to the statistics of handling requests...

On the other hand, a client is experiencing a non-service for 21 days now and this only proof that the ABSA slogan, "Your Story Matters", is very far apart from the reality - My Story in fact, seems Not to Matter at All...

Seems like there are no respect for clients, althouigh the correct process was indeed followed...

I hope this will get resolved soon, as this is actually very similar to a problem I had to escalate last year as well...

Thanks