ABSA Insure Horrible Service

1 Star is still to much for a rating! Bought a new house June 2023, in Jan 2024 we had a huge storm and the roof started leaking. Thinking oh this is why I pay for insurance.... Phone Absa Insurance they send out a assessor the following day. Then this is where it becomes ridiculous... They only let me know formally in July 2024 that they will not assist me it's due to maintenance. I ask how is this possible if I was living in the house for 10 yeas yes but not a new home owner this is a unforeseen. I requested to speak to a manger and no response. Then few weeks later a burst water pipe Thursday at 16:00 phone Absa Insure they say 2 hours a plumber will be there... Friday morning at 10:00 the plumbers get to my house. Finally got hold of a manager for the first request only to be told we apologize and will review then 2 weeks later a denied email again... no direct communication I email her directly with no response after 3 request 10 Complaints logged (BTW just to be closed without anyone making contact or assisting me. Every month they take my money and I will take it somewhere else! So Absa if you read this make contact asap I have all the evidence and will make it available of your useless service then also please look at your company values and how you want to value your clients and reevaluate it because you do not live it!