ABSA INSURE AND BASANI HLUNGWANE'S LIES

I am writing to formally lodge a complaint regarding the repudiation of my insurance claim for my faulty gate motor, which I submitted in August 2024. My claim was denied based on the assertion that there was "no insured peril," citing that the damage was due to insect infestation and water ingress, rather than an event covered by my policy.

The claim number is 517991, and the incident occurred on 12 August 2024. Your correspondence stated that the assessment concluded there was no peril-related damage, which I find both unfounded and frustrating. Given that the gate is exposed to the elements year-round, I fail to understand how insect activity and water ingress can be deemed an exclusion under the terms of my policy, particularly during winter.

After my claim was rejected, I reached out for assistance through Hello Peter, and my case was assigned to Basani Hlungwane. Unfortunately, the resolution process was unsatisfactory. I was informed that only one service provider was consulted, and their assessment was taken as definitive without any further investigation. The lack of thoroughness in evaluating my claim is concerning, especially considering the significant impact this situation had on my safety and peace of mind.

For weeks, I lived with an open gate, which posed a serious security risk. I attempted to communicate my concerns to Basani Hlungwane, who treated my inquiries with indifference and dismissiveness. I eventually decided to test the gate motor again on my own, and to my surprise, it worked perfectly. I promptly informed Basani Hlungwane of this development, but he has since ignored my attempts to discuss the matter further.

It is disheartening to witness such a lack of diligence from ABSA Insurance regarding the evaluation of claims and the treatment of clients. I believe that all clients deserve to have their claims assessed fairly and with appropriate attention to detail, rather than relying solely on the word of a single contractor.

I am bringing this matter to your attention not only for my own situation but also to raise awareness among potential clients about the challenges I have faced with ABSA Insurance. It is my hope that you will take my complaint seriously and implement measures to improve your claims handling process.

I would appreciate a prompt response to this complaint and a thorough review of my case.