ABSA insurance's poor service continues...

It looks like this is the only way to get ABSA's attention, as emails and calls go unanswered. This is my second claim with ABSA, and the service is as poor as the first time. There is a serious lack of client service in the claims department.

Firstly, the claim takes more than a week just to be acknowledged, then another week to receive the name of the vendor, and then... well, then there is just the wait... I have followed up twice, no response. I have tried calling many times, but after holding on for more than 20 minutes I gave up. I tried calling just now and there was a message saying that the lines are congested. It is absolutely ridiculous that a claim takes a month to pay out.

I need urgent feedback on claim number ***. I followed up on 18 and 20 April, and today is 26 April. I received an SMS on Friday saying that the claim is being validated (again) and that I will receive feedback within 3-4 days.

Regards

Y. Smit