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Christiaan S

1 reviews | Active since Oct 2024

18 Oct 2024, 09:27

ABSA Insurance’s Lack of Service is Costing Me Money

I am beyond frustrated with the lack of service from ABSA Insurance. It has been over 10 days since I submitted a claim for a water leak at my property, and despite sending multiple polite follow-up emails, I have received no meaningful response or update. My tenants are directly impacted by this, and the ongoing leak is leading to wasted water and a higher water bill—costs that will not be covered by my tenant as this is a direct result of ABSA’s failure to address the issue promptly.

I have tried to be patient and polite, but it seems that being nice and understanding is not helping at all. Despite my efforts to communicate and resolve this matter, ABSA has not even contacted my property agent to arrange for the necessary repairs. This lack of communication and urgency is completely unacceptable.

It is costing me money and peace of mind, and I am now forced to escalate this issue publicly in the hope that someone at ABSA will finally take action. I would personally not recommend ABSA Insurance to anyone who really cares about their property and expects responsive service.

#ABSA #Insurance #CustomerServiceFail #WaterLeak #NoResponse #Unacceptable

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Replies (1)
CS
Christiaan S's update22 Oct 2024, 09:53
Reviewer Update
Good Morning,

This is the 3rd time I'm communicating this now. The repairs were NOT done privately and I'm at the point to lodge an official complaint with the Ombudsman and add more Social Media attention to this matter.

In the follow up email from ABSA I communicated the same that the repairs were NOT done privately so what proof do they need other than an email stating this? Please do the effort and go look at the communications where you will clearly see this.

I'm not in the country so Phoning me or SMSing me will not help - I asked nicely in my emails how many times to contact my property agent Cara who manages my property. No one to date from ABSA contacted her so either no one is reading my emails and taking the matter seriously or you just have an automated system replying to paying customers some generic emails.

I'm not occupied (Please don't try and put the blame on me if you have all the information in the email communication to ABSA in the mail trail). I provide quick updates on all email communication however the lack is on ABSA side.

Please contact my property agent Cara, her number is in the other communication sent and also provide me with an update via mail.

If I do not receive a timely and personal update in this regard by the end of the day you can mark my words (I do what I say as posting on HelloPeter) that I will reach out to the Ombudsman and take further public action on social media.

Kind Regards,
Christiaan