Absa insurance?? What is going on??

We have received NO help from ABSA IDIRECT insurance. We have been clients for a few years, never claimed, debit order goes off on time, never skipped a payment. Since August 2024 my husband has been trying to get a quote to add a second vehicle. We in December now and still no luck. Our current vehicle, I always fight them in the new year as I am never told before hand on my new premium and it always increases. After fighting they the decrease. Why? When we were sold the policy years ago, so many empty promises were made and none were met. Seems as this is the new norm. We just pay and receive nothing in return. I am for the last time going to ask if someone can contact my husband urgently to give a quote on the second vehicle and let us know how much our premium will be for our current vehicle in the new year. We are really considering moving to a different insurance company. Not good for the absa name at all.