ABSA Insurance - what a disgraceful organisation.

Following on from a review on 20 November 2019 (2 months ago), ABSA appointed a "client liaison officer" to my complaint. A brief summary of the complaint relates to items having been removed from the policy and having been reinstated unilaterally at a later date by ABSA and the premium increased in line with covering items previously removed. The officer had no access to any of the previous correspondence. Having supp**** this to him, he made a number of undertakings to revert with information, none of which were met. This included written proof of requests for amendment of the items covered under the policy. Requests for copies of recordings of interactions as well as copies of versions of the policy, despite having been requested 4 times verbally and twice in writing, were verbally refused. When asked to commit this refusal to writing, it was stated that permission to do this is not in place. In chasing what is now a 4 month saga, I was advised that the complaint has been closed, no detail of on what basis, but that I am welcome to take the matter up with the ombudsman. This is made all the more difficult as they refuse to supply policy copies, have studiously avoided committing none of their responses to writing and at all times been as obstructive as possible in the process. An absolute disgrace as a responsible corporate at any level of professionalism.