ABSA INSURANCE VERY VERY DODGE

ABSA Home insurance is just pathetic, very poor in the approach to claims, i made a claim and i have complained already on the delays in their assessment or appointment of service providers they told me to get my own service provider to expedite the process , after sending them what they required they still need to do internal assessment, why don't they send service providers or their internal assessors same time, i reported the claim on the 26th , this is the 10th, i have phoned them and complained that my boundary wall is open,and the rain is causing more damage. Its just delaying tactics and they are not even embarrassed ,The damaged was caused by rain on the 20th of March, which if they came earlier on they could have seen it for themselves. They can't pay a claim without putting your complains on social media