ABSA Insurance utterly useless service .....

I've logged a claim on the 9th July with claim 434682

There was 9x burst on my water pipes in the roof

The plumber was at my premises and indicated that ABSA only repair 1x burst so I told him he can leave and I will repair myself

The assessor that ABSA appointed from Digicall was also at my premises and asked if the repairs was done. So I indicated I did the work myself as ABSA wanted 9x claims to me logged at R1000 excess for each claim

Yes You read correct, R9000 excess for a R2500 job

He did the assessment of the damaged ceilings in the Kitchen, Dining Room and bathroom

He indicated that the report was send for repairs and since then ABSA went quiet

I send mails to *** with no avail and no feedback

I will really seek other quotations from other Insurance companies as this is totally unacceptable and I pay a heavy premium every month for my insurance