ABSA INSURANCE - USELESS, UNINFORMED STAFF

Called on Saturday to log a claim iro water leak under paving and this was relayed to your agent. Sent out a plumber as the fault was conveyed as burst geyser. Called to rectify this and was advised by agent that the claims department was closed and she wasnt sure how we lodged the claim, call back Monday. Detect a Leak was sent out after plumber, leak identified. Appointment made for Detect a Leak on Tuesday to fix the problem. They arrived, asked if we had paid the excess of R1000, we had not been told this AT ANY STAGE. They left as we had not paid this excess. We dont know how much the cost would be to repair and might have been less than R1000. USELESS STAFF. You should be reported to the Ombudsman because your staff are useless, uniformed and we are paying premiums for what???