ABSA insurance the ****mers

ABSA insurance are ****mers I canceled my insurance with them on the 18th of Sept via an email and I got a reference number. So they never debited that month the following week I received an email confirm the cancelation which was good. Oct they never debited which was still good. Boom in November 25th they debited R1890 in my account and to me that is an authorized debit order. I called their call center which takes about more than 30 minutes to be answered and I was told that my policy is active, but how come I have canceled and even have a reference number. The lady that was helping me said she has canceled and promised that I will get my refund with 7 working days. Today is the 9th of Dec still have not received any money from ABSA the ****mers.