ABSA insurance Terrible Service

After 30 years loyal support to Absa, terrible experience and even worse service. I expected more. 4 weeks, since the minor claim was logged and I am sitting with still a leaking pipe, and the advise is :" There is another leak more than 1m from the other, please log a new claim" When I tried to escalate this by various calls/mails it took Absa 4days to call me back with the same comment "Please log another claim" PATHETIC to say the least. After numerous calls and mails not even the Manager Steven responded.