NP
Nkateko P
1 reviews | Active since Dec 2019
21 Nov 2024, 18:04
Absa Insurance telematics device (no rewards)
I am extremely dissatisfied with the service provided by Absa regarding our car insurance policy. Their telematics device has failed to calculate rewards as advertised yet the distance and the driving scores are being recorded daily since we signed up on December 2023. Despite numerous follow-ups, I have consistently received unsatisfactory explanations and excuses from Absa without any resolution.
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Absa Insurance Company Limited's replyOfficial
22 Nov 2024, 11:39 Dear Nkatelo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Vanessa Crowe
Absa Insurance Company Limited's reply22 Nov 2024, 11:39
Official
Dear Nkatelo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Vanessa Crowe