absa insurance stole my money: Inefficient business processes - careless administration!

I wrote to absa asking to change my account details for my insurance premium debit order....

On Sun, 20 Apr 2025, 16:33 Personal Lines Digital, <***ca> wrote: Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this Case is C-***6.

If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.

Regards Activate Admin

On Sun, Apr 27, 2025 at 10:29 PM [I] <***> wrote: It's been 7days since your last email providing me with the case number and promising that I'll be contacted for a simple query about changing debit account. If you you are unable to assist me with this matter let me know. Then I'll find an alternative insurance provider.

On Wed, May 7, 2025 at 1:08 PM Personal Lines Digital <***ca> wrote: Dear Valued Member,

Thank you for choosing Absa Insurance Company as your trusted insurer.

Kindly provide us with a bank confirmation letter of your new banking details for us to amend your policy as requested.

Best regards, Activate by Absa,

On Wed, May 7, 2025 at 2:27 PM [I] <***> wrote: [I submitted the document as requested]

On Sun, Jun 29, 2025 at 4:51 AM ***ca <***ca> wrote: Dear MISS ... M....O

As an Activate policyholder, we are committed to ensuring that you enjoy the full protection and financial security that

your cover affords.

Emergency Assistance

In the case of home, medical or roadside emergencies, please use the Emergency button on your Activate app, or, call

***.

Where can I send queries to?

You can use the Activate by Absa mobile app to send us any queries or feedback. Click on Menu, then, Contact Us. You can also email claim queries to ***ca.

For all other queries email to ***ca and a friendly consultant will resolve your query.

To ensure a quick response, please include your policy number. Please allow up to 2 working days for feedback.

How do I download the Activate app?

Download the latest version of the Activate by Absa App from your mobile app store. You can use your identity/passport number to sign-in.

To open the attached PDF simply double-click on the attachment and enter your 13-digit identity or passport number, if prompted for a password.

If you get stuck email us at ***ca

Thank you for your support. Enjoy those rewards

Yours Sincerely,

Client Services Activate by Absa

They attached a document confirming that my policy has been cancelled due to no payment, subsequently, they sent me SMSes.

I checked my account and found the following trail:

Transaction Details Transaction Description ABSA INSUR***

Transaction Amount R-2,104.21

Transaction Date 28 Jun 2025

Service Fee R0.00 .... On Sun, Jun 29, 2025 at 3:49 PM [I] <***> wrote: I have literally begged you to allow me to update my debit order details. You dragged your feet in doing. Eventually you sent me an email notifying me that the policy has lapsed - yet you debit my account as per the attached screenshot?!

As indicated in my previous email, i don’t mind finding another insurance provider but i will not tolerate you *****ing my money for the services you did not appreciate providing me with. Pay back my money and leave me with peace. I submitted a screenshot of the transaction record (as stated above)

On Sun, Jun 29, 2025 at 3:52 PM Personal Lines Digital <***ca> wrote: Thank you for your request.

Your case has been forwarded to a consultant who will provide feedback as soon as possible.

The reference number for this Case is C-***8.

If you have any queries or were requested to submit additional documents, please reply to this email directly, as your query will be automatically linked to your existing case.

Regards Activate Admin

In three days time from today (25/08/2025) it will be two months since they stole my money and two months less a day since they wrote back to me with the latest reference number but they have not gotten back to me nor paid back my money - NO SERVICES HAVE BEEN RENDERED since!