ABSA INSURANCE STINKS

I am totally disgusted in ABSA HOME INSURANCE. On the 25 November I put in an URGENT claim for hail damage which due the weight of the hail on my lapa, had caused severe damage to the support beams. To date I have not been paid out on the claim . There was also ceiling damage, which was validated , but also no payment made. I have tried on numerous occasions to speak to a manager or supervisor, where either they have cut me off on several occasions or left me hanging on the phone forever without anyone ever answering. I then got a name of Leigh-Ann Perumal who was supposed to be a manger but also ignored my email and passed it on to a Mr Bonolo Motsatsi. So far, regarding the lapa this is the only answer I have received and it is almost 2 months later. ‘We await the assessor desktop report in order to validate the claim damages’. (I only received this yesterday) My previous claim, approximately 2 years ago was dealt with in a similar fashion, when my garage door came down on my vehicle, This claim was disputed on the grounds that it was not an accident even though I could prove that my garage door was regularly maintained. They deduced that it was due to wear and tear even though when I spoke to the assessor that came to look at the damage, he said that that was never mentioned. I then went to their Ombudsman who never even bothered to contact me or send someone out to check that the claim was vaild one, with the result they never paid out there either. Their service STINKS. They are so quick to grab the premiums but absolutely useless when it comes to paying out at claim.