Absa Insurance - shoddy customer service

I logged my claim for a geyser that is only 7 months old and the element has already burnt out. I am so disappointed by the lack of concern by Absa insurance to chase up the manufacturers to come and replace the element. I have been without hot water for 4 days now and I cannot get through to anyone for assistance. There is absolutely no concern for the customer whatsoever. I am furious by the slowness to process and absolute shoddy customer service in this respect.