ABSA Insurance service is atrocious.... :(

After submitting a claim at the beginning of December, ABSA sent out an assessor and we went through all the issues together. He said he will submit a report to ABSA, I received no feedback whatsoever I am the one that has to keep calling. When i called ABSA Insurance in December I was told they they are still waiting for the report if they don't get it they will have to send out a different assessor. To date no-one has contacted me to give me feedback instead on Wednesday the 1st Feb I got an SMS saying they are still validating my claim. I really think ABSA forces people to take insurance with their bond and then use delaying tactics when it come to claims so that we forget or take matters into our own hands to solve our issues. I am really disappointed, I thought ABSA was a premium institution but I guess i was wrong....